Zoovu Support Portal
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Submit an issue report

Please fill out this form to report an issue to Zoovu Support.
You can CC people after submitting the request (by adding them in the 'Shared with' section).

Required fields are marked with an asterisk*

Summarize your report in one sentence

, multiple selections available,

Select a Studio this issue relates to (for cross-studio issues - select all that apply).

Provide a list of steps you took to experience the issue, preferably in bullet-point format

Explain the impact of the report, if there are any deadlines etc. If you have expected resolution date - describe it so we can prioritize your request appropriately.

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